Refund Policy

DRS Can provide you a money-back guarantee within 30 days of the purchasing date of the product. Remarkably, we are sure that our choice always declares to be the best in realizing your satisfaction level. DRS application is perfect in the “IT” market and also known for recovering maximum and minimum data. Therefore, the use of the Demo/Free/Trial version is strongly advised.

30 Day Money Back Guarantee – Get Total Refund Payment

You can ask for a refund in a time period of 30 days(from the day of purchasing) for the DRS product/software purchase. But if due to any reason your product License gets terminated then the repeal and refund payment can be prepared according to the circumstances described in the further section.

How does the Refund Policy work?

For a refund claim, you need to provide some proof and valid reasons. Without any proof, you will not get any refund. In case the tech team demands you to send the file, so you have to provide the file.

We recognize the importance of data. In a matter of file sharing, if you want a Non-Disclosure Agreement (NDA) from our end, then we are ready to provide it. However, if you are unable to send your file, then you will not be eligible for a refund program. No money-back compensation will be provided after 30 days. The refund policy program will work from the buying date of the software.

Please follow the below-curated points for the refund policy

• Provide snapshots of the error that you are facing.
• Make a complete video of the software working process.
• Forward your file or give remote system access to check.

Guideline for Demanding Refund/Money Back

There are millions of exploitation and computer configurations that is why we offer the “Try demo” version free of cost before buying the software full version. The trial facility and full version of any DRS software are exactly the same and hence trying the demo will provide you clear information about how much recovery is possible in your data corruption case.

• Make sure the software program is purchased through DRS Softech or any of our authorized resellers.
• Purchase of the same product twice.
• In case if you have made a wrong purchase of the product; in that event, you are asked to purchase the correct product first before making a refund request for the incorrect purchase.
• Check and Choose the license copy (Single, Admin, Technician, and Enterprise) carefully before making a purchase. If the license type is chosen incorrectly, no refund will be issued.
• Money-Back is only relevant only to those products/software which has been purchased in under 30 days.
• Turning off the Antivirus and Windows Defender while installing and using the software is mandatory. If you are not able to disable the Antivirus and Windows defender, you can reach out to our IT support team. They are ready to help you remotely. However, if in case you refuse to provide remote access to our IT team, we are not liable to refund any amount to you.
• The product is inadequate to perform the intended task, and no solution has been provided.
• The product has functional limitations.
• Refund / Money Back can be petitioned once we receive a "Letter of Destruction" from the customer. By forwarding a "letter of destruction" (written application), you authorize us to terminate the software application from all the computer systems on which it is installed as well as we are allowed to inspect all the systems physically to ensure that the destructive action is conducted properly in a safe manner.

The DRS organization is here to make you happy and we back that up with our return policy. If you are not happy or satisfied with the purchase you just have to contact us within 30 days and we will give you a refund.

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Refund will not be Initiated if

• You failed to examine the trial version after purchasing the software you found that the software is not competent to support your OS and also your computer system environment.
• You already purchased the product and now you do not want to use it in the future.
• It is recommended to run the software as Administrator mode and require to give admin privileges to run the software. No refund will be initiated if you don't have admin privileges' and unable to launch the software.
• The refund won't be initiated if in case the 50% of the data is being recovered. You can raise the refund request within 12 hours of the activation if you find any issue in the recovery software with proper evidence.
• After purchasing software, if software doesn't performed well at your location, you have to reach out to our technical support agent so that they can run the software at our own work station to evaluate the issue. We will either provide you an updated software or fix the issue in the shared license only. In case, you refuse to agree on either of the options given by our Technical support agent, the refund won't be initiated.
• For refund, you have to email us at sales@data-recovery-solutions.com with a proper reason along with the screenshots of issues you are facing while using the software.
• If the software has been activated on your system then no money back will be processed in the case that you purchase software wrongly or you do not need it.
• Refund cannot be claimed if the customer declines to cooperate with our technical support engineer to troubleshoot the issue OR refuses to provide detailed information regarding the issue he or she maybe facing while using our software OR declines to apply the solution provided by DRS Support Team.
• For insisting the refund, if the reason is any of them:
  
  1. "I do not require the software anymore".
  2. "I bought this software accidentally".
• If you are having the shortcoming to operate the software or/and apply the license policy in your computing environment.
• If you made a purchase of the software from the wrong platform.
• The refund cannot be initiated if any of the DRS Softech product you purchased and performed 30% data recovery, migration, or conversion task successfully.
• If you purchased the software product without examination or checking via its demo version, the refund process cannot be claimed.
• No refund would be initiated if you avail discount while purchasing the software license.
• If you claim for refund after 30 days of purchase.
• Refund is not applicable on Recovery products.
• Must use a demo before purchasing the full version of any DRS Softech tool.
• DRS Softech tool delivery is electronic or computerized, and maybe the email is caught by the spam filter, so check out the spam/junk folder. If you didn’t receive the email in the spam/junk folder, then send an email to sales@data-recovery-solutions.com

Complete Refund won’t be applicable in following cases:

• If you keep facing some problems with some specific files, and our team recommends checking the file in the lab. Then, you need to upload the files through a secure FTP Tool to our Lab Servers. In case, If the client asks for an NDA(Non-Disclosure Agreement) for the safety of his/her file, we will provide the latter. But if a client is not sending the file for repairing even after having a signed NDA and asks for a refund, then the refund will not apply to him.
• A refund will not be applicable if you don’t want to use the product any further.
• We recommend try the demo version first to verify all the system requirements for the software. If the client purchases the software without using the demo version and finds out that the system doesn’t match the minimum requirements of the software, then he/she will not be eligible for a refund.
• No refund will be applicable if the client found out that his/her environment or OS is not compatible with software after purchasing without using the Demo version.
• After purchase, the client will receive the software in 15 minutes electronically. Ensure to check your spam/junk folder because the mail may have been there due to the spam filter. If you did not find the software there, then contact us at sales@data-recovery-solutions.com

Refund process:

Drop an email to sales@data-recovery-solutions.com regarding the refund. All the refunds will be credited back to the same credit card or debit card, which was used while purchasing the software. The refunded amount will appear in the next bank statement, it can take 15 to 30 days to appear in your bank statement.